Crisis Communications
A crisis is not a matter of “if”, but a matter of “when”.
One of the reasons why our customers are successful is that they are capable of sailing in all weathers. Dynamic markets require thorough planning and at the same time the ability to quickly adapt. But sometimes unforeseeable events occur: natural disasters, accidents, fraud or litigation.
We support our customers in preparing for and overcoming crises.
Our method to prepare for crises
Assessing of existing systems and processes
Developing integrated crisis management and crises communications framework
Setting up issues management
Rollout
Training based on realistic scenarios
Our method to overcome crises
Linking crisis management to crisis communications
Monitoring and analysis
Media work
Social media handling
Complaints management and customer communication
Communicating with authorities and regulators
Aligning employees behind rationales and language regimes